[{"data":1,"prerenderedAt":496},["ShallowReactive",2],{"content-\u002Fen\u002Ffaq":3,"search-index-en":354,"content-nav-en":482},{"_path":4,"_dir":5,"_draft":6,"_partial":6,"_locale":7,"title":8,"description":9,"updatedAt":10,"body":11,"_type":348,"_id":349,"_source":350,"_file":351,"_stem":352,"_extension":353},"\u002Fen\u002Ffaq","en",false,"","FAQs","Frequently asked questions about login, account activation, school subscriptions, and device compatibility.","2026-10-06",{"type":12,"children":13,"toc":325},"root",[14,22,29,36,49,55,69,73,79,85,97,129,135,140,151,154,160,166,171,186,192,230,233,239,245,259,262,268,274,307,310,316,321],{"type":15,"tag":16,"props":17,"children":18},"element","p",{},[19],{"type":20,"value":21},"text","Find answers to common questions about login, subscriptions, account setup, and platform support.",{"type":15,"tag":23,"props":24,"children":26},"h2",{"id":25},"login-edconnect",[27],{"type":20,"value":28},"Login & EdConnect",{"type":15,"tag":30,"props":31,"children":33},"h3",{"id":32},"how-do-teachers-and-students-log-in",[34],{"type":20,"value":35},"How do teachers and students log in?",{"type":15,"tag":16,"props":37,"children":38},{},[39,41,47],{"type":20,"value":40},"Click the ",{"type":15,"tag":42,"props":43,"children":44},"strong",{},[45],{"type":20,"value":46},"EdConnect",{"type":20,"value":48}," button on the login screen. You will be redirected to the Hong Kong Education City (EdCity) Single Sign-On portal. Log in with your school EdCity account credentials, and you will automatically return to Lambda Math.",{"type":15,"tag":30,"props":50,"children":52},{"id":51},"what-is-a-trial-account",[53],{"type":20,"value":54},"What is a \"Trial Account\"?",{"type":15,"tag":16,"props":56,"children":57},{},[58,60,67],{"type":20,"value":59},"Trial accounts are provided for teachers and subject panels who wish to preview features, question banks, and AI learning tools prior to school-wide subscription. Please contact our support team at ",{"type":15,"tag":61,"props":62,"children":64},"a",{"href":63},"mailto:support@lambda-math.com",[65],{"type":20,"value":66},"support@lambda-math.com",{"type":20,"value":68}," to request a trial.",{"type":15,"tag":70,"props":71,"children":72},"hr",{},[],{"type":15,"tag":23,"props":74,"children":76},{"id":75},"account-activation",[77],{"type":20,"value":78},"Account Activation",{"type":15,"tag":30,"props":80,"children":82},{"id":81},"what-should-i-do-if-i-see-account-not-found",[83],{"type":20,"value":84},"What should I do if I see \"Account Not Found\"?",{"type":15,"tag":16,"props":86,"children":87},{},[88,90,95],{"type":20,"value":89},"An ",{"type":15,"tag":42,"props":91,"children":92},{},[93],{"type":20,"value":94},"Account Not Found",{"type":20,"value":96}," notice indicates that your school profile has not yet been activated or assigned for the current school year.",{"type":15,"tag":98,"props":99,"children":100},"ul",{},[101,112],{"type":15,"tag":102,"props":103,"children":104},"li",{},[105,110],{"type":15,"tag":42,"props":106,"children":107},{},[108],{"type":20,"value":109},"Students",{"type":20,"value":111},": You do not need to register. Please tell your Math Teacher or Class Teacher to activate your account.",{"type":15,"tag":102,"props":113,"children":114},{},[115,120,122,127],{"type":15,"tag":42,"props":116,"children":117},{},[118],{"type":20,"value":119},"Teachers & School Administrators",{"type":20,"value":121},": Please refer to the ",{"type":15,"tag":61,"props":123,"children":125},{"href":124},"\u002Fen\u002Factivation",[126],{"type":20,"value":78},{"type":20,"value":128}," guide for the complete 4-step workflow on annual EdData authorization and School Admin Portal setup.",{"type":15,"tag":30,"props":130,"children":132},{"id":131},"how-does-the-school-administrator-activate-teachers-and-students",[133],{"type":20,"value":134},"How does the School Administrator activate teachers and students?",{"type":15,"tag":16,"props":136,"children":137},{},[138],{"type":20,"value":139},"The School Administrator logs in to the School Admin Portal to activate teachers and students using the allocated quota, and assigns teachers to their respective classes or teaching groups.",{"type":15,"tag":16,"props":141,"children":142},{},[143,145,149],{"type":20,"value":144},"Once activated and assigned, teachers and students can immediately sign in to access the platform. 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